|
Year |
2002-2004 |
|
Client |
Shell Consumer Home Comfort |
|
Industry |
Service of HVAC installations (Heating, Ventilation, Air-Conditioning) |
|
Country |
UK, Greece, Turkey and Germany |
|
Profile |
Shell Consumer is a business unit in the Shell organization with a global portfolio of 115,000 employees in 145 countries. Shell Consumer is represented in 25 countries focusing on development of new business areas offering products and services for the home – from natural gas and electricity to fuels and lubricants. |
|
Challenge |
100,000 customers in the German service business unit are bound to move |
|
Solution |
iSeries2web used as an XML communication tool allowing the backend ERP to be updated with the official street registry. |
|
Result |
The correct address information reduced costs for shipping materials, trimmed down the amount of returned mail and saved time during billing procedures. |