|
Year |
2002-2004 |
|
Client |
Shell Consumer Home Comfort |
|
Industry |
Service of HVAC installations (Heating, Ventilation, Air-Conditioning) |
|
Country |
UK, Greece, Turkey and Germany |
|
Profile |
Shell Consumer is a business unit in the Shell organization with a global portfolio of 115,000 employees in 145 countries. Shell Consumer is represented in 25 countries focusing on development of new business areas offering products and services for the home - from natural gas and electricity to fuels and lubricants. |
|
Challenge |
As part of a new service concept with coordination of mobile technicians a business logic that supported handheld, mobile devices was to be implemented. |
|
Solution |
iSeries2web used as an XML communication tool allowing handheld units (PocketPC OS) to communicated directly with backend ERP system. |
|
Result |
Transactions and information were logged only once and at one location leaving room to focus on service instead of keeping track of information. In-house administrative routines reduced up to 90 %. |